You may request a return by sending an email to us at firstname.lastname@example.org along with your order number or speaking to us using the live chat in the bottom right corner of this page. Returns are allowed within 14 days of the delivery of the package.
Shipping fees for the return are not refundable. This means that you are responsible for the shipping fees for the return shipping.
Any customs fees which may be charged during the return of your package, such as when you reject to pay customs fees during import, are also non-refundable and will be deducted from the refund amount.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Partial refunds may apply when an item is missing or damaged, or if you are only returning a part of your order. Please tell us if this is the case in the refund request e-mail.
There are certain situations where partial refunds are granted if applicable. This is judged on a case by case basis.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 work days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your original payment method such as your bank, credit card or PayPal. It often takes time before a refund is processed.
If you feel there is something wrong with your refund, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, please first contact us as described above. If you have already arranged a return with us, please mail your product to:
25101, Ricany u Prahy
You are responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.